In a market bursting of options, customer service cannot be taken lightly. This is why companies like Airtel are investing in ways to elevate their customer service using technology. And helping the telecom and many other companies is Bengaluru startup GMetri.
With its help, whenever a customer-facing employee is brought on board in places like Bigbasket, Accenture, or Airtel, they have gamified extended reality (XR), augmented reality (AR)/virtual reality (VR) experiences over smartphones and headsets to get them up to speed on customer support in live situations. Read more